**Overview:** At Drippi.ai, we are committed to ensuring our customers have a clear understanding of how our services are delivered and supported. As a provider of a Software as a Service (SaaS) product, our fulfillment process is designed to provide immediate access to our software upon purchase. **Subscription and Credits:** - Upon subscribing to Drippi.ai, customers receive a variable number of credits. - These credits can be utilized for sending cold outreach messages, scraping leads, and accessing various features within the app. **Access to Software:** - Our software is accessible online and is made available to the customer immediately upon completion of the purchase process. - Customers will receive login credentials or a method to create an account, enabling instant access to Drippi.ai. **Refund Policy:** - All purchases are non-refundable. If you are unsatisfied with our services, please email us at [email protected]. Our Customer Success Managers are available daily to help you with any concerns. **Cancellation Policy:** - You can cancel your subscription by contacting your account manager, 5 days prior to the renewal of your next term. Your cancellation will take effect at the end of the current paid term. We do not provide refunds on unused seats, subscription terms, or purchased credits. **Chargebacks:** - If we receive a chargeback on your purchases from us, we will automatically consider your account and payment fraudulent. Your account will be immediately suspended and you explicitly transfer ownership of all Contacts and Data within the account to us. **Support and Assistance:** - For any support-related inquiries or to report issues with the software, customers can contact our support team at [email protected]. This policy is designed to ensure that our customers have a transparent and fair understanding of how Drippi.ai operates. We are committed to providing quality service and support to enhance your experience with our software.