**Overview:** At Drippi.ai, we are committed to ensuring our customers have a clear understanding of how our services are delivered and supported. As a provider of a Software as a Service (SaaS) product, our fulfillment process is designed to provide immediate access to our software upon purchase.
**Subscription and Credits:**
- Upon subscribing to Drippi.ai, customers receive a variable number of credits.
- These credits can be utilized for sending cold outreach messages, scraping leads, and accessing various features within the app.
**Access to Software:**
- Our software is accessible online and is made available to the customer immediately upon completion of the purchase process.
- Customers will receive login credentials or a method to create an account, enabling instant access to Drippi.ai.
- We offer a full refund within 7 days of the user's first payment if they are dissatisfied with the product for any reason.
- In cases where technical issues prevent effective use of our software, we offer refunds or reimbursement in the form of credits. The decision to provide a refund or credit reimbursement will be at the discretion of Drippi.ai, based on the nature of the issue reported.
- Customers may cancel their subscriptions at any time. However, refunds for cancellation are only available within the first 7 days of the initial payment.
- Upon cancellation, customers will retain access to their subscription until the end of their current billing cycle.
**Support and Assistance:**
- For any support-related inquiries or to report issues with the software, customers can contact our support team at [email protected]
This policy is designed to ensure that our customers have a transparent and fair understanding of how Drippi.ai operates. We are committed to providing quality service and support to enhance your experience with our software.